Makeup Fixer

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Shipping, Returns & Refunds Policy At Sense of Beauty, we are committed to providing a smooth, reliable, and enjoyable shopping experience. Please review our shipping, delivery, returns, and refund policies below before placing your order. 1. Shipping & Delivery Order Processing All orders are processed and dispatched within 1–2 business days after receiving your order confirmation, excluding weekends and official holidays. You will receive a notification once your order has been shipped. Delivery Locations & Estimated Times We offer shipping to all governorates across Egypt. - Cairo & Giza: 2–3 business days. - Other Governorates: 3–5 business days. Delivery times are estimates and may vary depending on your location, courier availability, and circumstances beyond our control. Shipping Fees Shipping charges are calculated based on your delivery location and will be clearly displayed at checkout before completing your purchase. Order Tracking & Delivery Coordination Once your order has been handed over to our shipping partner, the courier will contact you by phone or SMS to coordinate delivery to your address. Incorrect or Incomplete Shipping Information Please ensure that your shipping address and phone number are accurate and complete. Sense of Beauty is not responsible for delivery delays or unsuccessful deliveries resulting from incorrect information provided by the customer. 2. Returns & Exchanges 14-Day Return Policy We offer a 14-day return and exchange period from the date you receive your order, subject to the eligibility requirements below and applicable Egyptian consumer protection laws. Return Eligibility To qualify for a return or exchange, products must meet the following conditions: - Be unused, unworn, and in their original condition. - Remain completely sealed and in their original packaging. - Include the original receipt or proof of purchase. Non-Returnable Products For hygiene and safety reasons, certain products are not eligible for return once their original seal has been broken, including: - Skincare products. - Cosmetics and makeup. - Personal care and hygiene products. - Opened perfumes and fragrances. These restrictions do not affect your statutory rights regarding defective, damaged, incorrectly supplied, or otherwise legally eligible products. Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact our customer support team immediately so we can review the issue and arrange an appropriate resolution. How to Request a Return To request a return or exchange, please email info@senseoffbeauty.com with your order details and the reason for your request. Once your request is reviewed and accepted, our team will provide instructions on how and where to return your item. Please contact our team before sending any product back to ensure your return is processed correctly. 3. Refund Policy Refund Processing Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed according to the applicable payment method. Cash on Delivery (COD) Refunds For orders paid using Cash on Delivery, refunds will be arranged within 5–7 business days through one of the following methods: - Bank transfer. - Vodafone Cash. - Store credit, where agreed with the customer. Refund arrangements remain subject to applicable consumer protection requirements. 4. Customer Support If you have any questions regarding shipping, delivery, returns, exchanges, or refunds, our customer support team is happy to assist you. Sense of Beauty Email: info@senseoffbeauty.com Phone & WhatsApp: +20 110 007 2000 Website: https://www.senseoffbeauty.com/ Thank you for choosing Sense of Beauty. Your satisfaction and trust are our priorities.